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Pre Shipment Order Cancellation
Orders canceled before processing and shipment are eligible for a full refund. We fully support your decision regardless of the reason.
Return and Exchange Eligibility Within 30 Days
Customers may request a return or exchange within 30 days of purchasing home products, provided that the product meets the return conditions. You may request either a refund or a replacement.
Defective Items and Incorrect Orders
If a product arrives damaged, such as structural issues that prevent proper use, or if an incorrect item was shipped, including incorrect specifications, you may request a full or partial refund depending on the case, or request a replacement.
Return Requirements
Items must be unused and in new condition without any signs of wear or damage.
Original packaging should be retained when possible. If not available, proper protective packaging is required.
All accessories, manuals, warranty materials, and related items must be included.
Product tags must remain attached and undamaged.
Request Process
Initial Contact
Submit your request via email with your order number and a detailed explanation of the issue or reason. This may include dissatisfaction with appearance, incompatibility with your home, or product defects.
You may also contact us by phone for guided assistance.
Verification Review
We will verify your request by checking order authenticity, purchase date eligibility, and product condition.
Return Instructions
If approved, you will receive return instructions and the return address. Package the item securely, include all required documentation, and use a trackable shipping method.
Each package includes a return label. Please use it when possible. If unavailable, contact support.
Inspection and Refund
After receiving the returned item, we will inspect it. Approved refunds will be issued using the original payment method.
Refund Details
Timeframe: Refunds are processed within 1 to 5 business days.
Method: Refunds are issued to the original payment method for security and traceability.
Cost Responsibility
Customer Initiated Returns: Customers are responsible for shipping costs and should retain shipping proof.
Company Fault or Defect: We cover all shipping costs and provide a full refund or free replacement. The included return label applies in these cases.
Rejected Returns: Items damaged by the customer, missing packaging, or not meeting resale standards will not be accepted.
Contact Information
Please contact our customer service team if you require assistance or have any questions.
Phone: +1 (214) 562-9896
Email: solutions@domarialiving.com
Address: 1906 NORTHWIND CT,GARLAND,TX 75040,United States
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (EST)